Senior Claim Specialist

We are currently looking for a Senior Property Claim Specialists to join our Digital Adjusting Team (DAT), to handle claims throughout North America. The primary location is Phoenix, AZ, where the candidate will be required to work in-office at our Phoenix Claims Center.

• Manage claims conducting virtual inspections, along with utilization of approved vendors to fully assess and adjust property losses.
• Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Effectively evaluate contract language and identify coverage issues
• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis
• Maintain an active file diary to more file toward resolution
• Utilize digital technology to evaluates damage and scope and estimate virtually via PLNAR and compose estimates in CoreLogic Mobile Claims.
• Recognize and pursue recovery
• Adhere to all statutory and regulatory fair claims practices.
• Recognize and identify potential fraudulent claims.
• Effectively control the use, work product, and expenses of outside vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Be available for on call rotation during weekends and weekdays during times of heavy volume
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
• Establish and maintain rapport with business partners including insureds, agents, and underwriters
• Provide excellent customer service skills to a diverse client base that results in more than satisfied clients

• Develop and maintain strong business relationships with internal and external customers.
• Successfully contribute to the development and delivery of the team’s goals, objectives, and results.
• Full knowledge of personal insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus.
• Demonstrated ability to learn commercial property contracts
• Ability to work effectively with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• Ability to work well in teams.
• Innovative thinker with ability to multi-task.
• Strong customer service skills.
• Very comfortable working with computers including taking notes while on the phone while toggling between different computer programs.

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.